Privacy Policy

A legal disclaimer

The types of personal information that we collect from you will depend on how you interact with us, your relationship with us and the nature of the services we provide to you, and also the legal obligations we may have. Personal information we may collect from you includes:

• Name

• Address, telephone number(s) and email address

• Date of birth

​

Information collected by our website

When you visit our website - including sub-sites and pages, we collect non-personally identifiable information, including your browser type, version and language, operating system, pages viewed while browsing the Website, page access times and referring website address. This information is used for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at the Website.

As you browse the Website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies identify your IP address and browser type. While cookies enable better website functionality, you can choose to reject them if you wish.​

​

How we collect personal information

We will generally collect your personal and sensitive information from you directly.

How we use and disclose your personal information

We use and disclose your personal information only for the purpose for which we have collected it. There are some exceptions to this under the Privacy Act, including where:

• You have consented to the use of your personal information for another purpose;

• Your personal information is used or disclosed for another related purpose;

• The information is sensitive information; the other purpose is directly related to the purpose the sensitive information was collected;

• We are required or authorised by law to disclose your information for another purpose;

• The use or disclosure is otherwise permitted by the Privacy Act.

We may use and disclose your personal information for the following purposes:​

• To provide information to a responsible person (such as a parent, guardian or spouse) if you are incapable or unable to communicate, unless you have requested that we do not disclose particular information;

• For invoicing, billing and account management;

• To manage our business, service monitoring, planning, evaluation and complaint handling, and for insurance and legal services;

• In quality assurance processes, accreditations and authorisations, managing risk and for staff education and training;

• To conduct client surveys, and client and market research and analysis;

• To compile and analyse statistics relevant to public health and safety ;

• To let you know about news and updates on EverWell Life , and promotions and events you may be interested in;

We engage other organisations to provide services to us or on our behalf, including but not limited to business, technology and corporate services, handling customer support enquiries, marketing and recruitment. Those organisations will have access to only the personal information they need to deliver the service they provide to us.

EverWell takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

​

Storage and security of your personal information

​

We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification, disclosure or destruction. We implement a range of physical and electronic security measures to protect the personal information that we hold, including:

• Maintaining a secure environment for storage of information, whether in electronic form or in hard copy; 

Overseas disclosure of your personal information

Some of the third parties we disclose your personal information to, such as organisations who provide technology and other services on our behalf, may be located or may use technology facilities located outside Australia.

The countries in which these third parties are located will depend on the circumstances.

However, in the course of our ordinary business operations we commonly disclose personal information, to third parties (and some of our technology providers store data on servers) located in the USA.

​

Accessing and correction of your personal information

You have a right to request access to or correction of your personal information held by us, subject to exceptions allowed by law. If you wish to access, correct or update the personal information we hold about you, please contact us as set out below. You may be required to put your request in writing and will be required to verify your identity for security reasons.

​

Changes to this Privacy Policy

We may change the way we handle personal information from time to time. If we do, we will update this Privacy Policy accordingly